Since this service supports multiple platforms, it can be used in various environments.See the table below for the system requirements (browser / OS).
※Our service may not be available on Internet Explorer.
※Access to internet and camera /microphone function are required to use this service.
※Platform updates to the latest version recommended.　

Yes, you can use Wi-Fi also.
A rough estimate for maximum data traffic is 10MB per minute .(This is only a rough estimate.Data traffics are subject to change depending on conditions of usage.)

There is no time limit for each call.

There is no due date/time to apply for this service. Application will be accepted even right before using.

Service is available with the camera-off when you do not need images. However, please understand that we may not be able to provide sufficient services in some cases.

Interpretation service is available at negotiations, but we do not negotiate directly.

We are afraid that we do not take reservations.

Calls are recorded for the purpose of improving our service quality.However, please note that we will not disclose or provide recorded data for any reason.

Calling time (usage time) is displayed during a call.You can check the call (usage) history on My Page after you finish the call also.We are afraid that we do not display, disclose, or provide content of conversation.

Similar to the telephone, counting of calling time starts and ends according to connection of the communication line.As long as the line is connected, even silence, the time will be counted in calling (usage) time.The elapsed calling (usage) time is displayed on the screen while calling, and you will be billed for the displayed calling (usage) time.Please be sure to check the calling (usage) time.

The rate at start of the calling applies.

Before closing the screen, you will see a message asking if you want to send the chat records to an e-mail address.To send the chat records to an e-mail address, please enter the e-mail address in the designated space.If you close the screen without sending the e-mail, the chat record will disappear.

Since the SMS is send-only address, you cannot reply to it.

Please see the registration screen for the types of credit cards accepted for payments.Please be sure to register your credit card in your name as the cardholder.Japan Medical interpretation Services Inc. is not responsible for any troubles related to credit card registration.